FAQ

Where are you located?

My office is located in Orem, close to Provo Canyon.

The address is 1481 E. 840 N.


What is the best way to make an appointment?

If you are convinced that you want to set up an appointment, you are welcome to schedule it on your own by using this link – https://square.site/book/FRENZ4DSEHQJQ/keith-louw-orem-ut

You may contact me through email louw.keiths@gmail.com or directly by calling my number at (801) 472-8442.

What is your schedule?

I see clients Monday – Thursday, 9:00 am – 5:00 pm.

How often would we be meeting?

Initially, I recommend that we meet weekly to address the concerns that bring you to counseling so that you can feel some relief more quickly. Once we feel you have a good footing, we can explore a schedule that best meets your needs.

If you are dealing with a severe crisis, additional sessions might be necessary to provide you support and guidance until you can better cope with the crisis.

How many sessions will I need?

I generally observe that most progress occurs between 4 and 20 sessions. I even see progress in clients after just three sessions. That is my goal… to make some improvement as efficiently as possible.

Unfortunately, I cannot guarantee how long your counseling will go. It will really depend on your presenting concerns and how willing you are to do the work.

Do you accept insurance?

Yes. However, please know that working outside of insurance on a fee-for-service is much simpler and keeps your confidentiality protected.

I currently provide services on the following panels: United Behavioral Health, Wise Provider Network – (State and union employees), Blue Cross/Blue Shield, and EMI.

As always, if you insist on using insurance, check with your network to see if I am a provider on your specific plan. If your insurance does not reimburse, counseling will be disrupted until payments are received. I love what I do, but I can’t work free.

What are your fees?

Generally, my fees are as follows:

Individual therapy sessions are $135 per 45- to 50-minute session billed to insurance.

Marital therapy will cost $165 per 50-minute session. This typically isn’t covered through insurance.

Pre-marital therapy includes four 50-minute sessions with a $550 four-session cost. You can then pay $165 for 50-minute additional sessions if needed/desired. I will not tell you if your marriage will work or if you shouldn’t get married. I will help you develop confidence in your decision to marry or, if needed, help you identify areas of concern and how to approach them.

What are your payment options?

Payment is due at the time of session. I accept card, cash, or checks. I also work with LDS Bishops and other ecclesiastical leaders.

Are you sure that it’s worth it?

Counseling isn’t a task you take lightly. I wish I could guarantee your success, but I can’t.

I am confident that we can make long-term, significant changes when we are really clear about your problem and what “much better” looks like for you. I have noticed that being clear about these things really helps with the progress.

What is your cancellation policy?

Please be courteous to me and other clients and give me 24 hours’ notice. In case of inclement weather, illness, or other acts of God, please just let me know as soon as you can. Otherwise, I will bill you $50 per hour.

How do you handle my confidentiality?

Generally speaking, anything that occurs in session… stays in session.

However, I am a mandated reporter and required by State law to breach confidentiality if you tell me you’re a danger to yourself; a danger to others; or if I hear about abuse or neglect of minors, the elderly, or dependent adults.

With what age ranges do you work?

With some exceptions, I typically work with 11 years old and up.

How is therapy structured?

Some people feel a little nervous about starting therapy – especially couples therapy – and have questions about the counseling process.

The first session for individuals is focused on getting to know you and the reason you are with me. We work together on establishing goals. Therapy should not last forever.

For couples, I will meet with both of you for the initial session and then separately for an individual session. From then on, I’ll see you together as a couple.

What is your professional training and experience?

After completing my master’s degree at the University of San Diego, I worked at an acute crisis facility. Some clients were diagnosed with schizophrenia, borderline personality disorder, depression, OCD, and just about everything else.

I’ve worked at University counseling centers and with students for school districts in North Hollywood and San Diego. I’ve also worked with young men in a treatment facility focusing on sexual perpetrators, many of whom also had drug abuse histories.

I have received training from Sue Johnson for Emotionally Focused Therapy for couples… and hypnosis training from Michael Yapko, Marissa Peer, and Karl Smith. I strongly encourage you to take advantage of my training and experience in hypnotherapy.

Will you try to convert me or reconvert me?

No way. I’ve worked very hard to develop my appreciation for all sorts of people. The work I do is not about me: I know where your true value comes from, and your faith has nothing to do with it.

What is your favorite food?

I really like tostadas.

What is your least favorite food?

Onions. They smell like armpit B.O. Why anyone would want that taste in their mouth is beyond me. The texture is disturbing, too. Combine them together, and you have Satan’s flower. I mean, really, if there is a fat onion in my burger, I taste nothing but armpits for two days.

What is your favorite movie?

“Chariots of Fire” is number one, but “The Three Amigos” is pretty classic.

Is it true that your belly button once caught on fire?

Yes. I was quite young.

Is your hair naturally curly?

Yes, but it appears to be running away from me!